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Q:Do you accept order cancellations?
A:
-Unpaid orders are automatically cancelled after 1 day.
-Cancel order within 24 hours of payment for a full refund.
-Cancel order 24–72 hours after payment: 80% refund + shipping fee.
-Cancel order 72-120 hours after payment: 50% refund + shipping fee.
-Cancel order > 120 hours after payment: Refund of shipping fee only.
-Once your order is shipped, it cannot be cancelled.
Q:When will I receive my order?
A:
Production time:10-20 business days.
Shipping Time
Delivery to the USA:
-Standard Shipping：8-15 days
-Expedited Shipping: 4-7 days
Due to different policies in each country, some regions may impose tariffs that you need to pay for yourself. Due to your failure to pay customs duties in a timely manner, we are unable to process returns or refunds for the shipment.
Q:I accidentally ordered the wrong color, size, or style - can this be changed?
A:
No worries! Contact us via our contact form as soon as possible to request a change. We'll do our best to update your order, but we cannot guarantee modifications or cancellations once processing has begun.
For the best chance of a successful change, reach out immediately!
Q:Why hasn’t my order shipped yet?
A:
As a small business, we take great care in crafting each order to ensure the highest quality. Some items are made to order, which may occasionally extend processing times. We appreciate your patience as we put time and care into making your dream!
Need it faster? If you're in a rush, please reach out via our contact form to request adding express shipping and/or expedited service. We’ll do our best to accommodate your request
Q:My order shipped but hasn’t arrived yet - where is it?
A:
If you’ve received a shipping notification or see a tracking number, rest assured your order is on its way! Sometimes, tracking websites take longer to update, and occasional delays can happen with shipping carriers.
If your order is significantly delayed, please reach out via our contact form or live chat, and we’ll be happy to look into it for you!!
Q:Do you ship overseas?
A:
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Q:I have received my order and I changed my mind about it - what can I do?
A:
We offer a comprehensive return period of 7 days from the date you receive the product. Please contact our email address to initiate the return process
Payment
Q:What payment methods do you accept?
A:
We accept:
- All major credit/debit cards
- Bank transfer (contact support for details)
- Western Union
- MoneyGram
Q:Is my payment information safe?
A:
Absolutely! Our website uses industry-standard SSL encryption and is fully PCI compliant, ensuring your payment details are always protected.
Shipping & Returns
Q:Do you offer faster shipping?
A:
We provide expedited express delivery services for some countries, and you need to purchase expedited shipping. You can indicate the date you need in the order.
Q:Do you ship internationally?
A:
We provide global transportation services
Q:What is the return policy?
A:
1. Submit your return request by sending an email
2. We need to wait for approval and will inform you of the return address
3. Return the goods within 3 working days
Q:What if i need help with my return?
A:
You can contact our customer service team through the following methods: demeixin@hotmail.com If you need help or have special circumstances.
Q:What happens if i refuse a package or it is undeliverable?
A:
1.If you refuse to sign for the package: The return shipping fee will be borne by you. If the package is lost on the way back or cannot be delivered to me, the consequences will be borne by you
2.If the package cannot be delivered: You need to immediately contact the local courier company to inquire about the delivery status and then obtain a solution from the courier company
Q:When can i expect my refund?
A:
The refund will be processed within 24 working hours after we receive your return. The refund will be returned to your original payment method. After the refund is processed, you will receive a confirmation email. Please note that it may take 3-7 business days for the refund to be mailed back to your account. (Note: If you have not received it by the deadline, please contact us via email and we will help you check)
Q:How can i track my order?
A:
You can see your tracking number in your order information.
And you will use of the following to track your package:
Airmail:https://www.17track.net/en
Q:How do i change my shipping address once my order is placed?
A:
Please contact us for modification before we have marked the shipment. If we have already shipped, we cannot modify it.